The database market is massive (IDC estimates it to be $121B+ by 2025!) and MongoDB is at the head of its disruption. At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

Individuals in the Scaled CSM role have a passion for technology and the ambition to dive head-first into new challenges. This is a brand new team at MongoDB, so we are looking for someone who can thrive with a high level of ambiguity and changes while maintaining a customer-centric approach and helping to build the program.

This role is remote optional until April 4, 2022, we are looking to speak to candidates who plan to be available in Austin for when we introduce our hybrid model.

Our ideal candidate will have

• Demonstrated success working in a Customer Success, Account Management, Customer/Technical Support, or similar customer-centric role 
• Scaled, one to many CS mindset; This role is all about automation and delivery best in class customer experience at scale across a diverse portfolio 
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• The ability to work in a fast-paced environment - each Scaled CSM  will work with a global customer base, the ability to react quickly and switch between various contexts is essential
• An entrepreneurial spirit - this is a brand new team so you must thrive in a highly changeable environment and contribute to building this program from the ground up
• High levels of organization and attention to detail - you take ownership of customer situations and see everything through to resolution
• Team player and passion for collaboration - in this role you will work as a pooled CS resource for MongoDB customers - This means you must be able to work with other Scaled CSMs as well as with the broader MongoDB ecosystem
• A results-oriented spirit and will be unafraid to seek new challenges 
• Prior exposure to database, cloud, and infrastructure technology is a plus
• Bilingual Spanish or Portuguese is a plus

On a given day you will

• Take ownership engaging with a large portfolio via both inbound and outbound channels
• Coordinate customer meetings, validate and identify customer needs, potential challenges, and key success criteria
• Enjoy and promote the implementation of MongoDB features during every customer touchpoint using playbooks, product signals, and other relevant data points to look for opportunities to expand the MongoDB footprint with your customers
• Run webinars and/or enablement sessions with a group of customers to drive growth and further product adoption
• Identify and mitigate the risk of churn
• Continue to invest time in developing your technical and customer facing skill sets - your self development should be a constant focus in this role and during your career at MongoDB

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.