We are looking for a Revenue Operations leader to join the Asana team in the San Francisco office and help scale our Sales and Customer Success teams. We want a leader well versed in creating processes and systems that scale and adapt to business needs, and serve the people and teams using them. The person we are looking for will take ownership in cross functional partnership, building relationships, improving and aligning processes and systems globally (but thinking locally), building a world class team, all while using data to deliver a customer first mentality both internally and externally.  This role will partner closely with our Revenue Strategy, Sales, Customer Success, Planning, Finance and Technology teams, and have the ability to help drive improvements through optimizing and scaling systems, policy, and process. 

Your primary responsibilities will be both varied and focused allowing you to balance building a team and organizing the work – ranging from inbound queue management, change management planning, cross functional stakeholder support, dashboarding and reporting on key metrics of sales performance, validating data sources, and sharing these findings to support Sales and Customer Success leadership. Asana’s Revenue Operations team empathetically supports velocity, and productivity at scale, through the development and equitable administration of relevant policy and rules of engagement to help maximize the impact Asana can have on the world.

What you'll achieve 

• Becoming the trusted business partner to Sales and CS leadership in AME and other regions, partnering closely with HQ and ensuring alignment in process and execution
• Establish a strong working relationship with Revenue Leaders, Finance, Marketing, and Strategy teams to collaborate on new business efforts, drive continuous process improvements and support change management within the organization to improve the working environment of the people and teams we support 
• Maintain internal inbound ticketing queues monthly SLA reporting from Revenue and other GTM Teams with close attention to detail and consistent follow through, handling escalations and helping the team when backlogs are high
• Work closely with Sales Leadership and action feedback to drive process improvements and operational efficiencies that enhance Sales and CS productivity
• Design and enable strategically informed processes that are elegant, scalable and intuitive for end users while continuously striving to improve the working environment of the people and teams we support on a daily basis
• Connect with tool vendors and internal users, ensuring we are leveraging tools optimally and that users feel supported and have clear understanding of what successful use looks like through reporting and KPI setting
• Standardizing, validating, and scaling reporting as a function for a growing global sales team, ensuring we have consistent view of data across the EMEA region and that it aligns with global reporting standards
• Support ad hoc tests, projects, and plans that may surface throughout the year
• Maintain documentation of current state processes and find opportunities for improvement through reporting, data and proactively performing system and field audits 

About you

• 5+ years relevant experience in Sales + Customer Success Operations and Strategy, Finance, Consulting, or in equivalent roles
• 3+ years experience with Salesforce CRM and a Salesforce administrator or equivalent experience
• 2+ years of people management experience
• Passionate about team building, and will lead and grow a team that enable Asana’s Revenue teams to scale
• You love to coach your team and grow leaders, giving constructive feedback in timely ways and helping your team achieve their goals, celebrating wins and understanding loses to improve in the future
• A team player, fast learner, highly collaborative and empathetic; hands-on and willing to roll up sleeves to address operational issues alongside your team
• An expert in Excel, data analysis, and you make metrics-driven decisions
• Proven track record of breaking down complex problems and proposing thoughtful recommendations at every level of the business
• Experience working with sales leadership stakeholders in high growth SaaS business, with a track record of breaking down complex problems and effectively communicating thoughtful recommendations for change initiatives 
• Able to navigate and understand the big picture and interconnectedness of process and systems, and equally excited to dive deeply into specific subjects and detailed processes