The database market is massive (IDC estimates it to be $121B+ by 2025!) and MongoDB is at the head of its disruption. At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

MongoDB is seeking highly technical candidates for a role on the Server Triage and Release team as a Diagnostics Engineer. Server Triage and Release is a support-focused group within the engineering organization. 

In this role, you’ll have the opportunity to investigate some of the most challenging defects, collaborating with software engineers across the organization as well as senior technical services engineers. In addition, you’ll continually improve our diagnostic processes by contributing to applications and tools that support this mission.

An ideal candidate is comfortable writing application code, can communicate complex technical concepts well, and has great diagnostic intuition as it applies to complex distributed architectures.

What you’ll do

• Work with the Engineering and Technical Services teams to debug and reproduce bug reports from MongoDB users and escalate problems as needed
• Maintain a user-oriented perspective, advise on possible solutions and help MongoDB users understand complex technical issues and options to mitigate or resolve
• Write code to expand our diagnostic toolset, including contributing to electron apps that were developed by our team to investigate diagnostic data

What you’ll need to succeed

• Excellent communication skills (both written and verbal) are critical as you will be working with users from all over the world with very diverse backgrounds, as well as with a highly technical engineering team
• Some past exposure and interest in thorny technical issues central to databases: distributed systems, consensus algorithms, data replication, query optimization, data storage, OS internals, concurrency and scheduling, networking, etc
• Ability to
• quickly grow and clearly synthesize implications of system behavior
• contribute to fullstack projects, preferably in Typescript, Python, or Go
• read and understand the intent of code and stack traces in many languages, especially C++

Success Measures

• In 3 Months
  • You are comfortable handling tickets with identifiable diagnostic signatures
  • You can identify user reported tickets that don’t describe bugs
  • You have made contributions to our diagnostic tools
• In 6 Months
  • You are identifying issue patterns and escalating when appropriate
  • You can take any issue and work it to completion, either by working it yourself or knowing who and when to pull in additional help
  • You have made significant contributions to our diagnostic tools
• In 12 Months
  • You are running a project to improve our diagnostic tools
  • You can answer some escalations from our experienced Technical Services Team
  • You have a deep understanding in one or more Server components

This role can be based out of the New York Office or remotely on the East Coast.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.