The database market is massive (IDC estimates it to be $121B+ by 2025!) and MongoDB is at the head of its disruption. At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

The MongoDB Professional Services (PS) department exists to support the development of our customers’ vision, accelerate customers’ time to value, and drive a multitude of customer adoption scenarios - from building new solutions to modernizing legacy applications or migrating to the cloud. Our consulting solutions ensure that organizations get the most out of MongoDB at all stages.

The PS Operations Program/Project Coordinator is a key role on the PS Operations team that is integral to keeping the PS department running smoothly. As the Program Coordinator for our Remote Delivery Center (RDC), you’ll be the first point of contact for our customers and responsible for ensuring they have a great experience in scheduling their consulting engagements. This role utilizes a case management system and is primarily focused on performing a number of key and time sensitive internal scheduling functions. In parallel, this role focuses on driving operational excellence and predictability across the business by working cross-functionally with the rest of the Operations team, project managers, consulting engineer Managers and other internal teams.

This role is part of the global PS Operations team and will report to one of our Operations Managers.

This role is based out of our Austin, TX office or remotely in East/Central timezone in North America.

What You’ll Do

• Scheduling requests
• Handle incoming requests to the case queue and resolve or re-assign to Level 2 Operations Specialists as appropriate in a timely and professional manner
• Update our delivery planner with all internal requests including:
• Creating draft resource requests to represent customer requests
• Managing draft resource requests from Flex Consulting Partners and Project Managers
• Logging PTO requests
• Logging internal training or practice days  
• Assign resources to projects as needed
• Handle incoming timecard enquiries 
• Handle incoming requests regarding project status and burndown 
• Other tasks as assigned
• PS Team Operations
• Coordinate with our existing Operations Specialist for the RDC to ensure all operational needs of the RDC program are met
• Own the onboarding and offboarding of new hires
• Ensure weekly and monthly time tracking submissions and approvals meet the org deadlines
• Develop, implement, document and enforce best practices that can continually enhance MongoDB Services and its scale
• Drive awareness and compliance of the org policies
• Support the Level 2 Operations Specialists to increase efficiency across the team and help scale the business

What You’ll Bring

• A Bachelor's degree is required
• 3+ years previous experience working in operations for fast growing teams is required
• Proven track record of supporting operations for fast growing teams
• Exceptional verbal and written communication is required
• Strong attention to detail is required
• Must be able to execute with velocity whilst providing quality work consistently
• Must be proactive and able to use initiative with a willingness to learn on the job
• Must be able to multi-task and adapt to last minute changes
• Passion for driving scale, operational excellence and efficiencies
• Ability to prioritize, highlight risk and escalate as appropriate
• Ability to establish credibility with business owners from around the organization and to create strong partnerships with other teams
• Flexible in approach with a can-do and positive attitude
• Spanish language proficiency strongly preferred
• Previous experience in customer success roles or consulting is a plus
• Previous experience using FinancialForce is a plus

How You’ll Succeed

• Communication: Build strong relationships, manage expectations and interact in a timely manner with a wide range of audiences
• Operational excellence: Comply with the team and PS org day to day processes at all times. Suggest processes, tooling and controls that seamlessly adapt to the business growth and changes over time
• Customer focus: Consider your stakeholders as your customers and ensure you support them professionally and drive their success whilst keeping them accountable on day to day ops expectations
• Problem solving: Collect, analyze challenges and bring solutions to the table

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.