The database market is massive (the IDC estimates it to be $121B+ by 2025!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! 

We are looking to speak to candidates who are based in Dublin for our in office working model.

About the team

The Technical Services team focuses on helping customers to be successful with MongoDB products. Learning and supporting MongoDB and its products will provide you a great deal of exposure to modern technologies such as Cloud, Kubernetes, managing instances in the public cloud (AWS, GCP and Azure) as well as a deep understanding of how the MongoDB database server works.

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud, and infrastructure. This also includes services such as Atlas (our Cloud platform) and products that run on top of Atlas like Search, Data Lake, serverless functions, triggers and mobile sync. Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to help our customers be successful with MongoDB.

Cool things you’ll do

You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert advisor on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

In this specific role, focusing on the MongoDB database, you will also concentrate on the performance of our Cloud platform Atlas and its supported services. You will help both frontend and backend developers build and maintain the next generation of mission critical applications on the MongoDB platform.

What you need

We consider all candidates with an eye for those who are self taught, insatiably curious, and multi-faceted.

The ideal candidates should have strong technical experience in one (or more) of the following areas:

We are open to training people up in certain areas, so don't worry about ticking every box!

• Distributed systems, Database performance, architecture and administration, Application architecture, Data architecture
• Supporting Cloud and/or Enterprise grade applications.
• Working with real time stream processing using Kafka.
• Serverless computing services such as AWS Lambda, Azure functions.
• Intermediate knowledge of Linux and operating systems

If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform).

As this role is technical but also about helping our customers, we are looking for

• Excellent communication skills, both written and verbal
• Genuine desire to help people
• Desire and ability to rapidly learn a wide variety of new technical skills
• Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
• Ability to think on your feet, remain calm under pressure, and solve problems in real-time
• Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

Bonus Points

• RDBMS or NoSQL experience
• Server side performance troubleshooting
• Deep understanding of connection pools.
• Experience with Apache Spark.
• Good written and verbal skills in English plus Italian, Spanish, French or other European languages.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.