The database market is massive (the IDC estimates it to be $121B+ by 2025!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity. 

Team Description

The Order to Cash team is a truly global team that sits in three locations: Dublin, Austin and Gurgaon. The team is led by the Order-to-Cash manager. We are both an internal and external customer facing team. This team is a high-performing, collaborative team, made up of overachievers and driven professionals.

We are looking to speak to candidates who are based in Austin for our hybrid working model.

Position Responsibilities Include

• Routes incoming orders for MongoDB legal execution
• Reviews ordering documents to confirm ordering details are correctly entered into our sales and financial accounting systems
• Vendor Form completion where requested
• Maintains the Conga Legal Agreement queue, routing to MDB legal for execution
• Edits and approves Salesforce.com opportunities, converting them to sales orders in NetSuite
• Generates invoices in NetSuite and emails to assigned billing contacts
• Delivers invoices through electronic procure-to-pay platforms (I.E Ariba, Tungsten and Coupa)
• Prepares ad-hoc sponsorship invoices
• Monitors and responds to incoming customer billing and ordering queries
• Monitors and responds to internal queries via email, Slack and G-Chat
• Ensures internal and external customer satisfaction
• Communicates order discrepancies/errors to sales and financial management
• Monitor the internal status of customer orders and finance review queue time
• Works late nights and weekends during quarterly closing periods
• Prepares credit memo requests, including support to obtain approvals
• Assists with updating various monthly tracking reports
• Preps and sends billable expense invoices for consulting projects. Including review for adherence to billing caps and travel policies
• Special projects as related to administration, operational and accounting needs

Candidate Profile Includes

• Previous experience working in billing or order processing, or accounts receivable
• Software industry experience preferred but not required
• Completes tasks in a timely and accurate manner
• Strong teamwork and communication skills to support cross functional  and global operations
• Experience in high volume, fast-paced environment supporting corporate customers
• Courteous, professional and passionate about providing the highest level of customer service
• Strong attention to detail, quality of work is consistently clean
• Prior experience with Salesforce and NetSuite preferred
• Intermediate to advanced Microsoft Excel skills
• Familiar with legal agreements such as customer agreements and ordering documents. Ability to navigate comfortably through T&C’s
• Above average organizational skills and time prioritization
• Able to travel
• Multilingual preferred but not required

Success Measures

The Billing Analyst will be successful in this role when they can execute the following strategic tasks/responsibilities:

• In 3 months’ time be fully on-boarded to the team and trained to start taking ownership of your day-to-day tasks
• In 6 months’ time you’ll have accomplished ownership of order to cash processes
• In 12 months’ time, you’ll have accomplished a rapport with multiple teams within the company. As well as display desire to grow further and develop both your skills and career

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.