The Solutions Engineering team at SparkPost is responsible for actively enabling customer growth across our SaaS cloud, Mobile, and On-Prem email Software brands: eDataSource, PowerMTA, Momentum, SparkPost Cloud, Taxi For Email, and MessageBird.

Solutions Engineers work with Sales to provide technical support for new and expansion business opportunities. Solutions Engineers are consultative leaders who help prospects and customers understand how SparkPost solutions are a fit for solving business challenges. This person is comfortable demonstrating the platform, discussing software integrations, and nurturing a customer’s product adoption journey. You will act as a guide to curate product adoption and integration through solution mapping and proof of concept deployments. Your expertise will build trust with technical buyers as you coach them through to a successful deployment.

Our ideal Senior Solutions Engineer is a curious, inventive, critical thinker who is invigorated by a good challenge. You code, build, and invent new solutions to daily problems when they arise. You are just as comfortable collaborating on a python script as you are presenting to the C-Suite.

What you will do:

• Collaborate with account executives to help prospects understand the technical underpinnings, performance, and business value of SparkPost solutions
• Conduct discovery workshops with customers to gather solution requirements, evaluate product fit, and influence solution direction
• Create and demonstrate compelling and creative technical solutions tailored to the specific customer’s needs
• Articulate the business value of our solutions through effective ROI conversations and comparison to alternative solutions
• Contribute to community education efforts and thought leadership (blogs, knowledgebase, events)
• Potential travel up to 30%​ in support of sales and customer activities

The ideal candidate:

• Fluency in Mandarin AND business proficiency in English is required
• Knowledge of and experience with Chinese business customs and technical purchasing norms
• Bachelor's degree with 3-5 years of relative SaaS experience preferred (Sales/Solutions Engineer or Technical CSM); Bonus would be the email industry
• Experience reading and understanding analytics data, ideally from eDataSource, 250OK, ReturnPath, other email-specific deliverability tools, or business intelligence tools like Splunk, Tableau, or similar
• Experience with SMS, Voice, Social, Push Would be an asset.
• Experience working with commercial and/or open-source email Message Transfer Agents (MTA) like Postfix
• Familiarity with email deliverability concepts like IP warm-up and suppression lists is a plus
• Knowledge of SMTP and email delivery and authentication concepts
• Proven ability to convey complex technical information to both technical counterparts and to business buyers
• Solid comfort with Linux, Windows, and Mac operating systems
• Experience using Git, Jira, Confluence, and other standard engineering tools.
• Some experience with at least one common language (Node, PHP, Perl, Java, C#, Go, Ruby, Lua, etc)
• Experience with databases such as [My/PG/MS] SQL, Redshift, RDS, Informix, Mongo, Redis, etc

About Us:

SparkPost (A MessageBird Company) is the industry’s most trusted email optimization platform. SparkPost helps senders reliably reach the inbox with powerful solutions to help them plan, execute and optimize their email programs. The SparkPost platform is powered by the industry’s largest data network, a team of email experts to help brands elevate every aspect of their email program, and a security and compliance posture to support even the most regulated industries. SparkPost is the world’s largest sender, delivering nearly 40% of all commercial email, and also boasts the world’s largest data footprint to help enterprise-level brands make data-driven decisions to improve their email performance. The world’s most sophisticated senders trust SparkPost to elevate their email.

SparkPost provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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