About Invoca

As an enterprise software company, Invoca serves companies at the intersection of customer experience, digital marketing, and Conversation Intelligence. We believe that "the human touch" plays an important role in how brands resonate with consumers, and our technology helps brands make the most of these moments of truth. With over 300 employees, more than 2,000 customers, and crossing $100M in revenue, there are tremendous opportunities to continue growing the business. We are building an outstanding SaaS company, having raised $116 million from Accel, Upfront Ventures, Salesforce Ventures, Morgan Stanley, and H.I.G. Growth Partners.

At Invoca, we live by our four core values:

• Figure it Out: we take ownership of our work and are given the freedom to blaze our own trails.
• Help Each Other Thrive: we foster an inclusive and humble culture that allows us to build value for both our customers and our people.
• Continuous Improvement: we challenge the status quo every day to develop creative solutions that make our products better and our customers more successful
• Light the Customer's Way: we don't just sell a product or turn on a service; we are partners and trusted advisors who support and invest in our customers and their success.

Senior Software Engineer I

If you're interested in joining us, but don't tick every box, we still encourage you to apply! We're building a diverse team whose skills, experiences, and background complement one another. 

About the Engineering Team

You will join a team where everyone, including you, is striving to constantly improve their knowledge of software development tools and practices. You will report to the Senior Manager, Software Engineering. We are a supportive team who swarms when problems arise and gives great feedback to help each other grow. Working on our close-knit, cross-functional teams is a great chance to share and grow your knowledge of different domains from databases to front ends to telephony and everything in between.

We are passionate about many things: continuous improvement, working at a brisk but sustainable pace, writing resilient code, maintaining production reliability, paying down technical debt, hiring fantastic teammates; and we love to share these passions with each other.

Learn more about the Invoca development team on our blog at blog and check out our open source projects at open source projects.

This role is a remote-friendly position.

What you will do:

• Write high-quality code
• Operate independently on complex tasks
• Have end-to-end responsibility for projects of increasing complexity
• Identify and suggest areas of future work with supporting evidence
• Identify and mitigate risk in the development cycle, from ideation to delivery
• Keep leaders up-to-date on progress, blockers and potential surprises (both positive and negative)
• Diagnose the root cause of problems in your team’s service area
• Communicate on production issues, write actionable tickets without prompting, and quickly fix or delegate them
• Use logic and reason to build cases for ideas, backed up by qualitative and quantitative evidence

What are we looking for:

• Experience (or interest) in some of our primary technologies: Ruby on Rails (or similar), MySQL/PostgreSQL, and HTML/CSS/JavaScript
• Proficiency at removing roadblocks for complex tasks
• Awareness of industry best practices and trends
• Competence in several skills apart from pure coding, such as monitoring, performance optimization, integration testing, security or, visual design

Salary, Benefits and Perks:

Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our offerings:

• Paid Time Off - Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy, starting at 20 days off, for all full-time employees. We also offer 15 paid holidays, 10 days compassionate leave, 3 days volunteer time and more.
• Healthcare - Invoca offers a health care program that includes medical, dental and vision coverage. There are multiple plan options to choose from so you can make the best choice for yourself, partner and family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program - Invoca offers well-being support on issues ranging from personal matters to everyday life topics through the WorkLifeMatters program.
• Paid Family Leave - Invoca offers up to six weeks 100% paid leave for baby bonding, adoption, and caring for family members
• Paid Medical Leave - Invoca offers up to twelve weeks 100% paid leave for childbirth and medical need
• Sabbatical - We thank our long-term team members with an additional week of PTO along with a bonus after 7 years of service.
• Wellness Subsidy - In further support of your well-being, Invoca provides a wellness subsidy that can be applied to a gym membership, fitness classes and more.
• Position Base Range - $116,500.00-$162,800.00 / year, plus bonus potential.

Please note, per Invoca's Covid-19 policy, depending on your vaccine status, you may be required to work only from home / remotely. At this time, some travel and in-person meetings may require proof of vaccination. This policy is regularly reviewed and subject to change at any time.

DEI Statement

"Our company is committed to creating a culture that is not only grounded in continuous learning, teamwork, and customer success, but is fair, equitable, and welcoming for everyone." - Gregg Johnson, CEO

And to us, diversity, equity and inclusion means more than treating current employees well and making them feel welcome. It also means hiring people who bring different insights because of their unique demographics, ways of thinking, and prior experiences.

We intend to continue hiring great people and protecting our culture so everyone can be themselves and speak their minds. That way Invoca will always be a place filled with laughter, positivity, thoughtfulness and respect.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.