Gong unlocks reality to help people and companies reach their full potential. The patented Gong Revenue Intelligence Platform™ empowers customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, empowering revenue and go-to-market teams to determine the best actions for winning outcomes. Thousands of innovative companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow trust Gong to power their customer reality.  Gong is an award winning company and was recognized on the Inc 5000 (#99), Forbes Cloud 100 (#28), LinkedIn Top Start Ups (#2), and Great Places to Work lists in 2021. As the Senior Manager of Customer Programs and Operations, you will be a key people leader in the Success Operations team, which supports the entire Post-Sales function. You will lead a team of Customer Program Managers who drive innovation, scalability, and impact across a variety of customer-facing and internal programs that optimize the customer journey and create raving fans. You will also own the operational needs for our growing Customer Success team and their Leadership team, to support them in effectively running and scaling the business.