Look around you today, every wall, window, door, and roof was made possible by the coordination of architects and a team of professionals. They are charged with the responsibility of creating our shelters and yet, they are left with nothing more than Excel to manage their work. Let's change that! What is Monograph? Monograph was founded by a team of ex-architects. Monograph is modernizing design professionals’ back office with a beautiful, data-driven platform to help them manage, plan and grow their companies. Our mission is to let architects get back to doing what they love and do best—design—not finance, management or Excel. Why work at Monograph? People first: Core to the team, we believe in people first, curiosity, and empathy. You'll be our ambassador and deploy your genuine value for relationships to drive success and happiness. Build a company that will redefine architecture: Project management is just the beginning...we have big ambitions to help facilitate the entire design process from becoming the document source of truth to coordinating with consultants. You can shape the future of building design. Work with some of the best product people in the world: We’re an innovative team of highly productive individual contributors with a strong design background. You will be doing some of the best work of your life. We’re looking for a Customer Success Manager to join the Monograph team. As a dedicated CS team member, you will provide an exceptional experience for our customers during onboarding and implementation. Our #1 company value is People First - and you will make sure that our customers are #1. You’ll be responsible for onboarding new customers, creating a roadmap for each account, managing the implementation, and working directly with our product team to deliver customer feedback. The Customer Success Manager is a valuable member of the Customer Success department working in cross-collaboration with different teams (product, marketing, sales, etc) to ensure customers achieve their desired outcome when adopting Monograph. To be a strong team member and progress in their role, the Customer Success Manager should demonstrate proficiency in the following 3 key areas: