About Us

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It’s where millions of people come together to chat, interact, and make their own entertainment. 

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and Twitter, get interviewing tips on Instagram, and discover projects we’re solving on our Blog.

About the Role

The Global Partner Operations team manages the processes and daily tasks that ensure baseline Partner experiences on Twitch. As creator needs are diverse, we specialize in internal systems and partner with teams across the business, harnessing our collective knowledge of creators to achieve the best outcomes.

Reporting to the Director of Global Partner Operations, as a member of our team you will handle processing of daily internal Partner request queues and support partners across the business with ad-hoc requests related to our systems.

You can work in San Francisco, CA or Irvine, CA.

You Will:

• Manage Partner related internal requests queues across Onboarding, Conduct & Contract Management
• Accomplish and meet manual onboarding workflow service level agreements
• Improve and refine internal processes
• Report internal request queue trends and performance
• Partner with Finance, Legal and Global Creator teams to address Partner related issues
• Maintain data and document repositories to assist Customer Support and Legal teams with Partner tickets

You Have:

• Managed processes with a high volume of tickets or requests
• Customer service or other user-facing experience
• Comfortable handling and processing data sets
• Bachelor's degree from an accredited university

Bonus Points

• Customer Service/Legal background
• 3+ years of experience with CRM platforms and tooling
• Familiarity with the Twitch platform
• The ability to work in fast paced situations

Perks

• Medical, Dental, Vision & Disability Insurance
• 401(k)
• Maternity & Parental Leave
• Flexible PTO
• Amazon Employee Discount
• Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Job ID: TW7172