Polywork is building a new kind of professional social network where people share work, build communities, and collaborate on the next big ideas.

Check out a quick read from our CEO and Founder, Peter Johnston, on Why We Started Polywork and see what our users are saying about us here!

As the Customer Support Specialist, you will empower our community of users to maximize the use of their profiles and the other additional features available on Polywork. 

The role is one hand executional and analytical, but on the other hand, focused on driving product adoption of users. This is a critical and exciting role, reporting to our Operations Lead.


Customer Support Specialist

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb&#39;s various functions embody the company&#39;s innovative spirit and our fast-moving team is committed to leading as a 21st century company.&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;h2 style=&quot;text-align: left;&quot;&gt;&lt;strong&gt;About the Team:&amp;nbsp;&lt;/strong&gt;&lt;/h2&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;Payment Partnerships &amp;amp; Economics is responsible for defining “partner engagement” and “economics” of Airbnb Payments. It drives overall engagement with Airbnb’s external payment partner base. Partnerships comprises Business Development and Operations teams that drive strategic partnerships with new and emerging players in the payments ecosystem, manage relationships with existing partners, enable resolution of day-to-day partner centric operational issues, and optimize partner performance. The team is also responsible for developing Airbnb’s multi-year payment economics strategy to create new revenue streams from payment capabilities and to lower our payments costs.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&amp;nbsp;&lt;/p&gt;
&lt;h2 style=&quot;text-align: left;&quot;&gt;&lt;strong&gt;What will you do?&lt;/strong&gt;&lt;/h2&gt;
&lt;ul style=&quot;text-align: left;&quot;&gt;
&lt;li&gt;
&lt;p&gt;Identify and evaluate new payment partnership opportunities: &amp;nbsp;Work closely with a&amp;nbsp; team of x-functional payment partnership stakeholders to evaluate new partnership deals, work on defining T&amp;amp;C’s of deal strategies&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p&gt;Augment partnership deal negotiations: Perform necessary deal analysis that translates into actionable insights that lead to better negotiated deal outcomes&amp;nbsp;&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p&gt;Manage operational performance of payment partners:&amp;nbsp; Define, own, and measure the core success metrics of payment partnership. Measure operational performance of individual payment partners, Do necessary RCA on performance deviation and drive cross-functional stakeholders actions towards resolution&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p&gt;Build quality data foundations needed for your analytical needs in partnership with the data engineering team.&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p&gt;Ad-hoc analytics: Perform necessary ad-hoc analysis that translates in actionable product/business insights&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p&gt;Experiment design: Design/set-up/measure experiments to understand the impact of new payment features&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p&gt;Contribute to payment platform roadmap: Empower the product and engineering teams to make data-driven decisions on building critical payment platforms&lt;/p&gt;
&lt;/li&gt;
&lt;/ul&gt;
&lt;h2 style=&quot;text-align: left;&quot;&gt;Who are we looking for?&lt;/h2&gt;
&lt;h3 style=&quot;text-align: left;&quot;&gt;Technical Skills:&lt;/h3&gt;
&lt;ul style=&quot;text-align: left;&quot;&gt;
&lt;li&gt;
&lt;p&gt;5+ years of experience in payments/fintech space&lt;/p&gt;
&lt;/li&gt;
&lt;/ul&gt;
&lt;ul style=&quot;text-align: left;&quot;&gt;
&lt;li&gt;
&lt;p&gt;Proficient in writing and understanding complex SQL queries; experience working with large data sets and Hive databases&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p&gt;Programming background and expertise in using at least one of the following languages: Python, R&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p&gt;Ability to understand complex payment architecture design and flow-on effects of changes done to optimize overall design&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p&gt;Bonus points, if you have&lt;/p&gt;
&lt;/li&gt;
&lt;ul&gt;
&lt;li&gt;
&lt;p&gt;Strong background in statistics and experiment design&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p&gt;Experience in creating data pipelines using Airflow/Minerva would be a bonus&lt;/p&gt;
&lt;/li&gt;
&lt;/ul&gt;
&lt;/ul&gt;
&lt;h3 style=&quot;text-align: left;&quot;&gt;Other requirements:&lt;/h3&gt;
&lt;ul&gt;
&lt;li style=&quot;text-align: left;&quot;&gt;
&lt;p&gt;Strong cross- functional project management skill,&amp;nbsp;&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;text-align: left;&quot;&gt;
&lt;p&gt;Keen sense of prioritization to align actions with business priorities&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;text-align: left;&quot;&gt;
&lt;p&gt;Self-motivated and driven to deliver agreed results on-time.&lt;/p&gt;
&lt;/li&gt;
&lt;li style=&quot;text-align: left;&quot;&gt;
&lt;p&gt;Good story-telling &amp;amp; articulation skills – ability to convert analytical output into clear, concise, and persuasive insights &amp;amp; recommendations for technical &amp;amp; non-technical audience&lt;/p&gt;
&lt;/li&gt;
&lt;li&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;Strong influence and relationship management skills; comfortable interacting across all levels of stakeholders&lt;/p&gt;
&lt;/li&gt;
&lt;/ul&gt;

Senior Data Scientist Payments

The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers.

Fulfillment Support Associate

The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers.

Responsibilities 

Learn and enforce GOATs authentication and quality control process 
Partner with facility leadership to ensure continued training of authentication team members 
Assist with the training of authentication team members
Track authenticators training progress and results 
Compile training feedback and report back findings to authentication leadership
Perform product research and draft research summaries 
Perform other research and training duties as assigned

Requirements

Honest and Authentic
2+ years experience of relevant experience in training, recruiting, or related fields
Strong knowledge of the secondary market 
Excellent critical thinking and decision making 
Strong organizational and time management skills 
Detailed oriented with strong analytical and critical thinking skills
Strong written and oral communication 
Experience creating training materials is a plus


Jr. Authentication Support Associate

The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers.

As an Inventory Manager you will be a vital member of a fast growing operation with the ability to impact massive change as part of our advanced Operations line-up. You must be a natural leader exhibiting organization skills and team oriented decisions to be a part of the Operations Team. 

Strong decision-making skills will be critical for this role. The planning, organization, and execution of completing daily inventory tasks can be challenging during our current growth, so it will be important that this position will work as a calm, objective focused leader to make sure targets are met on a daily basis.


Inventory Control Manager

Look around you today, every wall, window, door, and roof was made possible by the coordination of architects and a team of professionals. They are charged with the responsibility of creating our shelters and yet, they are left with nothing more than Excel to manage their work. Let's change that!


What is Monograph?
Monograph was founded by a team of ex-architects. Monograph is modernizing design professionals’ back office with a beautiful, data-driven platform to help them manage, plan and grow their companies. Our mission is to let architects get back to doing what they love and do best—design—not finance, management or Excel.

Why work at Monograph?

People first: Core to the team, we believe in people first, curiosity, and empathy. You'll be our ambassador and deploy your genuine value for relationships to drive success and happiness.

Build a company that will redefine architecture: Project management is just the beginning...we have big ambitions to help facilitate the entire design process from becoming the document source of truth to coordinating with consultants. You can shape the future of building design.

Work with some of the best product people in the world: We’re an innovative team of highly productive individual contributors with a strong design background. You will be doing some of the best work of your life.

We’re looking for a Head of Sales to lead Monograph’s Go-to-Market team, where you’ll help build the future of how architects manage their business. Our first Head of Sales will help build Monograph’s sales engine from the ground up, create and manage the sales operations and strategies, and hire, train & develop a best-in-class sales team. 

So, what will you do at Monograph as the Head of Sales?

Lead & Contribute
- Build and lead a successful sales team responsible for exceeding revenue targetsAssist the team with organizing leads, creating opportunities, creating sales scripts, and closing deals.
- Work with our CEO at a high level to develop both long-term and short-term sales strategies, while also being boots on the ground and selling our product to trial leads. 
- You’ll be a critical member of our small Go-To-Market team, collaborating on cross-team initiatives with Growth and Success. 
- Be accountable for increasing our sales pipeline and new client acquisition.

Systems & Process
- Implement and maintain our sales technology stack.
- Develop a sales process focused on net new logos where you’ll oversee initial prospecting, deal closing, and handoff to the customer success team. 
- Collaborating across the GTM team, with our Director of Customer Success and Head of Growth.

Reporting & Forecasting
- Develop and lead weekly, monthly, and quarterly sales objectives. 
- Deliver detailed and accurate sales reports.
- Issue monthly & quarterly reporting and forecasting to the CEO


Polywork

Customer Support Specialist

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