Marketing Program Management enables Airbnb’s Marketing teams to operate as effectively and efficiently as possible, driving Airbnb’s priorities through seamless day-to-day operations, strong stakeholder alignment, with an eye towards scale and efficiency. 

As the Director, Marketing Program Management (Campaigns), you will lead a team of talented program managers who collectively drive the launch of our brand and product campaigns globally and across channels.  You serve as the senior level connection point for the Program Management team between critical business functions such as Marketing, Creative, Media, Product, Design, Policy and Comms teams. Day to day, you are a strategic partner to our Marketing, Creative, and Media leaders in the formation and launch of these campaigns. You drive alignment amongst our most senior stakeholders and shepherd teams through the process of bringing our global campaigns to life. You will oversee the end-to-end scoping, planning, execution, and launch of campaigns to deliver success for our product, hosts, and guests. You build strong teams, and bring the best out of them. 

With a strong appreciation for the creative process, you understand the multiple disciplines that go into a successful campaign. You bring creativity to the operational aspects of the Marketing team and deal with solving the “how,” freeing up your peers to focus on crafting the “what.” You anticipate how decisions are made, persistently explore and uncover new ways of doing things, and work collaboratively with stakeholders. You have demonstrated strong performance in your prior roles; you are able to effectively influence decisions at all levels; you thrive in ambiguity and demonstrate problem-solving leadership with limited oversight.

Responsibilities

• Inspire, develop, and challenge the marketing program management team. 
• Build a following: attract and nurture the best talent.
• Partner with marketing and creative leadership to define the goals, roadmap, and operational model for how to engage with other cross-functional team members within the business.
• Lead a team of program managers and oversee the scoping, definition, and management of all marketing campaigns including actionable plans, resourcing, roadmaps, and sequencing for large bodies of work.
• Oversee development of the campaign team operating rhythm, including communication structures, project templates, sprint cadence, review forums and leadership cadence. 
• Support team in facilitating regular project status and creative review meetings, ensuring the right stakeholders and cross-functional team members are involved at the right time.  
• Understand the interdependencies between creative, production, product, and media and drive trade-off decision-making when necessary.
• Define and manage how the team interfaces with other critical business functions such as Marketing, Creative, Product Management, Design, Policy and Comms.
• Collaborate with Executive Creative Producers to understand all timelines and oversee  development of a single team-wide program management view.
• Experience driving global full-funnel marketing campaigns. 
• Uphold standards and best practices, ensure the proper processes and tools are applied.
• Cultivate, negotiate and manage relationships with cross-functional partners.

Qualifications

• BA/BS degree, 15+ years Program Management, Agency Account  Management, Project Management or relevant experience.
• Experience driving global full-funnel marketing campaigns. 
• Demonstrated ability to work through ambiguity to detailed solutions. You can take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish-line.
• Track record of managing and shipping impactful Brand and Performance-based campaigns on a global scale.
• Long-term strategic thinking balanced with near-term execution skills. Distinctive problem solving skills.
• Proven ability to build strong relationships and influence business leaders.
• Demonstrable skills and experience in mediation, negotiation, and conflict resolution. 
• Demonstrated track record successfully managing ambitious and operationally complex projects with cross-functional teams.
• Experience in structuring and implementing initiatives at scale with design and product teams.
• Background in establishing systems: experience developing processes where little exists, and demonstrated flexibility to get things done.
• Passionate and enthusiastic about organizational excellence and attention to detail
• Thrives in ambiguity in a fast-paced, hyper-growth organization.

Preferred Qualifications

• Deep knowledge of and appreciation for the Creative and/or Product development process.
• Experience with or understanding of complex, cross-functional, product-driven organizations or digital agencies.

The starting base pay for this role is between $215,000 and $275,000. The actual base pay is dependent upon many factors, such as: education, experience, and skills. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.