Top Customer Jobs In London
Some of the worlds most dynamic companies are looking to fill positions at the heart of their work and more are posted every day. Here are a selection of the most recent openings in your area curated daily.
Manager Customer Training Services - Mongodb
Barcelona, Berlin, Düsseldorf, Frankfurt, Hamburg, London, Madrid, Milan, Munich, Paris, Rome, Stuttgart
Description:
The database market is massive (IDC estimates it to be $121B+ by 2025!) and MongoDB is at the head of its disruption. At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.
We're looking for an experienced education services manager to drive excellence in our regional customer training business. The Manager/Sr. Manager Customer Training has overall responsibility for business development, delivery execution, and team management for MongoDB’s training business in the EMEA region.
This role is an exciting and unique opportunity for an experienced training manager to have access to resources needed to rapidly grow the EMEA MongoDB ...
Customer Support Representative - Openphone
Remote
Role Posted -
Description:
For millions of teams working in dozens of industries, day-to-day business gets done on the phone. So why—despite the huge leaps we've taken in design and usability—does most business phone software still look, feel, and act like it was born in the 90s? OpenPhone is changing that. We're the modern, sophisticated answer to the clunky, outdated phone systems that have been slowing down businesses for years. And after earning 20,000 happy customers and 52M in funding in just four years, it's safe to say we're onto something big. Our team is curious, ambitious, and dedicated to their crafts. We're high trust with a strong bias for action. If you're looking for a place to do your life's work, get in touch. We'd love to hear from you. As the Customer Support Representative at OpenPhone, you’ll represent the voice of the customer to our product team and play a key role in the development of our best in class customer service. Alongside your team, you will assist hundreds of customers weekl...Customer Success Manager - Monograph
Remote
Role Posted -
Description:
Look around you today, every wall, window, door, and roof was made possible by the coordination of architects and a team of professionals. They are charged with the responsibility of creating our shelters and yet, they are left with nothing more than Excel to manage their work. Let's change that! What is Monograph? Monograph was founded by a team of ex-architects. Monograph is modernizing design professionals’ back office with a beautiful, data-driven platform to help them manage, plan and grow their companies. Our mission is to let architects get back to doing what they love and do best—design—not finance, management or Excel. Why work at Monograph? People first: Core to the team, we believe in people first, curiosity, and empathy. You'll be our ambassador and deploy your genuine value for relationships to drive success and happiness. Build a company that will redefine architecture: Project management is just the beginning...we have big ambitions to help facilitate the entire des...Customer Marketing Manager - Vercel
Remote - AMER
Role Posted -
Description:
About Vercel:
At Vercel, we are building an open-source developer tools platform that enables developers to build and iterate on the web without sinking time and money into DevOps. We are a remote-first and globally distributed team, and we want to shape the future of the web by making cloud computing accessible to everyone. Our philosophy is based on the principles of learning, collaboration, transparency, experimentation, and passion.
- We are goal-driven and dedicated
- We use our own tools every day
- We thrive together with our community
- We are customer-obsessed
- We believe in people's ability to grow
About the Role:
Vercel is looking for a Customer Marketing Manager to manage our customer evidence, advocacy, and outreach efforts. This role will drive strategic relationships with customer champions to help tell the story of Vercel through the success of our customers and work cross-fun...
Director, Digital Customer Journey - Gong
Remote
Role Posted -
Description:
Gong unlocks reality to help people and companies reach their full potential. The patented Gong Revenue Intelligence Platform™ empowers customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, empowering revenue and go-to-market teams to determine the best actions for winning outcomes. Thousands of innovative companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow trust Gong to power their customer reality. Gong is an award winning company and was recognized on the Inc 5000 (#99), Forbes Cloud 100 (#28), LinkedIn Top Start Ups (#2), and Great Places to Work lists in 2021. Gong enables revenue teams to realize their fullest potential by unveiling their customer reality. The patented Gong Revenue Intelligence Platform™ captures and understands every customer interaction, then delivers insights at scale, emp...Customer Success Manager - Vercel
Remote - AMER
Role Posted -
Description:
About Vercel:
At Vercel, we are building an open-source developer tools platform that enables developers to build and iterate on the web without sinking time and money into DevOps. We are a remote-first and globally distributed team, and we want to shape the future of the web by making cloud computing accessible to everyone. Our philosophy is based on the principles of learning, collaboration, transparency, experimentation, and passion.
- We are goal-driven and dedicated
- We use our own tools every day
- We thrive together with our community
- We are customer-obsessed
- We believe in people's ability to grow
About the Role:
To further our commitment to providing an exceptional experience to our Enterprise customers, we are looking to add another Customer Success Manager (CSM) to our fast-growing Customer Success team. The CSM role is pivotal in managing everything post-sales in the Enterprise...
Customer Success Manager - Betterup
Anywhere in the U.S. (Remote)
Role Posted -
Description:
Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.
We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.
Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.
This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.
Join us and we promise you the most...
Customer Success Manager - Ramp
New York, Remote
Role Posted -
Description:
Ramp is building the next generation of finance tools—from corporate cards and expense management, to bill payments and accounting integrations—designed to save businesses time and money with every click. Over 5000 businesses are spending an average of 3.3% less and closing their books 8 times faster, thanks to Ramp’s finance automation platform that enables billions of dollars of purchases each year.
Founded in 2019, Ramp has seen nearly 10x year-over-year growth which has led to a valuation of $8.1 billion in just over 3 years. Its investors include Founders Fund, Stripe, Citi, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies. The team is made up of talented leaders from some of the leading financial services and fintech companies—Capital One, Stripe, Affirm, Goldman Sachs, American Express, Visa—as well as high-growth technology companies lik...
Customer Marketing Manager - Messagebird
United States, Remote
Description:
Transform the communications world!
We’re proud (and excited!) to be transforming the global communications landscape through our Omnichannel Platform-as-a-Service (OPaaS).
SparkPost (A MessageBird Company) unifies email delivery with analytics, leveraging the world’s largest commercial email delivery data footprint. Customers rely on SparkPost’s infrastructure and insights to execute data-driven email programs that meet and exceed their business objectives. Our software sends nearly 40% of the world’s commercial email--that’s 4.4 trillion emails a year--for some of the world’s most sophisticated email senders, including Salesforce, Oracle, Adobe, Capital One, Zillow, Pinterest, and Twitter.
Position Overview
SparkPost is seeking an ambitious, customer-obsessed a...
Customer Support Representative - Invoca
Remote
Description:
About Invoca:
Invoca is the industry innovator in AI and machine learning-powered conversation intelligence technology. Forrester Research identified Invoca as a Leader in The Forrester Wave™: Conversation Intelligence: Sales And Marketing, Q4 2021 report, stating that "Invoca is one of the few established conversation intelligence vendors that can legitimately claim AI capabilities."
With over 300 employees, more than 2,000 customers, and nearing $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company, having raised over $100 million from Accel, Upfront Ventures, Salesforce Ventures, Morgan Stanley, and H.I.G. Growth Partners.
At Invoca, we live by our four core values:
- Figure it Out: we take ownership of our work and are given the freedom to blaze our own tra...
Customer Operations Manager - Ramp
New York, Remote
Role Posted -
Description:
Ramp is building the next generation of finance tools—from corporate cards and expense management, to bill payments and accounting integrations—designed to save businesses time and money with every click. Over 5000 businesses are spending an average of 3.3% less and closing their books 8 times faster, thanks to Ramp’s finance automation platform that enables billions of dollars of purchases each year.
Founded in 2019, Ramp has seen nearly 10x year-over-year growth which has led to a valuation of $8.1 billion in just over 3 years. Its investors include Founders Fund, Stripe, Citi, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies. The team is made up of talented leaders from some of the leading financial services and fintech companies—Capital One, Stripe, Affirm, Goldman Sachs, American Express, Visa—as well as high-growth technology companies lik...
Technical Customer Support Manager - Highspot
Remote
Role Posted -
Description:
About Highspot Highspot helps sales teams improve customer conversations and achieve their revenue goals. From content optimization and performance analytics to in-context training, guided selling, and more, the Highspot platform delivers enterprise-ready features in a modern design that sales reps and marketers love. Using Highspot, marketing leaders have deep insights and analytics into the performance and influenced revenue of content, campaigns, and marketing assets. What makes the solution special? It’s loved by sales reps globally, and is the #1 rated sales enablement platform on G2 Crowd. We are committed to diversity as both a moral and business imperative. About the Role We’re passionate about building a world-class customer service team, as we believe that exceptionally talented people are key to delivering a great customer experience at every turn. We’re looking for an exceptional and experienced support manager with a passion for developing others, building effective t...VP, Enterprise Customer Success - Gong
Remote
Role Posted -
Description:
Gong unlocks reality to help people and companies reach their full potential. The patented Gong Revenue Intelligence Platform™ empowers customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, empowering revenue and go-to-market teams to determine the best actions for winning outcomes. Thousands of innovative companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow trust Gong to power their customer reality. Gong is an award winning company and was recognized on the Inc 5000 (#99), Forbes Cloud 100 (#28), LinkedIn Top Start Ups (#2), and Great Places to Work lists in 2021. As Vice President of Enterprise Customer Success, you will be responsible for driving deep, transformational value and creating raving fans in our Enterprise and Strategic Accounts segments. As an expert in building and maturing upmarke...Customer Enablement Specialist - Monograph
Remote
Role Posted -
Description:
Look around you today, every wall, window, door, and roof was made possible by the coordination of architects and a team of professionals. They are charged with the responsibility of creating our shelters and yet, they are left with nothing more than Excel to manage their work. Let's change that! What is Monograph? Monograph was founded by a team of ex-architects. Monograph is modernizing design professionals’ back office with a beautiful, data-driven platform to help them manage, plan and grow their companies. Our mission is to let architects get back to doing what they love and do best—design—not finance, management or Excel. Why work at Monograph? People first: Core to the team, we believe in people first, curiosity, and empathy. You'll be our ambassador and deploy your genuine value for relationships to drive success and happiness. Build a company that will redefine architecture: Project management is just the beginning...we have big ambitions to help facilitate the entire des...Manager, Enterprise Customer Success - Gong
Remote
Role Posted -
Description:
Gong unlocks reality to help people and companies reach their full potential. The patented Gong Revenue Intelligence Platform™ empowers customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, empowering revenue and go-to-market teams to determine the best actions for winning outcomes. Thousands of innovative companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow trust Gong to power their customer reality. Gong is an award winning company and was recognized on the Inc 5000 (#99), Forbes Cloud 100 (#28), LinkedIn Top Start Ups (#2), and Great Places to Work lists in 2021. Our Enterprise segment is rapidly growing! As a Manager, we’re looking for a customer-centric, strategic, and experienced leader. Your leadership will have a direct impact on driving customer growth, developing the team, and delivering o...Customer Success Manager - EMEA (Scale) - Gong
Remote
Role Posted -
Description:
Gong unlocks reality to help people and companies reach their full potential. The patented Gong Revenue Intelligence Platform™ empowers customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, empowering revenue and go-to-market teams to determine the best actions for winning outcomes. Thousands of innovative companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow trust Gong to power their customer reality. As our Customer Success Manager, Commercial (Scale), you’ll play a key role in making sure our customers succeed, incorporate Gong into their daily lives, and become raving fans. This position reports to our Manager, Customer Success (Scale). ...Customer Success Manager (Enterprise) - Mongodb
Remote North America, Austin
Description:
The database market is massive (IDC estimates it to be $121B+ by 2025!) and MongoDB is at the head of its disruption. At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.
Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. This is a relatively new role at MongoDB, so we are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acti...
Customer Success Manager II - Calendly
Remote
Description:
What is Calendly?
Calendly takes the work out of scheduling so our customers have more time to work on what’s really important. Our software is used by millions of people worldwide—with thousands more signing up every day. To maintain this exciting growth, we’re looking for top talent to join our team and help shape the future of our product.
Why join Calendly’s Customer Success team?
For you it’s not just the role; it’s the people, culture, and values. We get it!
Like you, we pride ourselves on the success of our customers and fostering value-driven relationships. You crave a team that works and plays hard - that’s just as customer centric, ambitious, and committed to collaboration as you are.
We’re proactively scaling our Customer Success team as we double in Q1 and are hiring a Customer Success Manager (level 2) with 2-3 years of SaaS experience serving customers wh...Senior Customer Support Engineer - Vercel
Remote - AMER
Role Posted -
Description:
About Vercel:
At Vercel, we are building an open-source developer tools platform that enables developers to build and iterate on the web without sinking time and money into DevOps. We are a remote-first and globally distributed team, and we want to shape the future of the web by making cloud computing accessible to everyone. Our philosophy is based on the principles of learning, collaboration, transparency, experimentation, and passion.
- We are goal-driven and dedicated
- We use our own tools every day
- We thrive together with our community
- We are customer-obsessed
- We believe in people's ability to grow
About the Role:
Vercel is looking for a Senior Customer Support Engineer to assist our customers with technical p...
Customer Success Manager, Europe - Vercel
Remote - EMEA
Role Posted -
Description:
About Vercel:
At Vercel, we are building an open-source developer tools platform that enables developers to build and iterate on the web without sinking time and money into DevOps. We are a remote-first and globally distributed team, and we want to shape the future of the web by making cloud computing accessible to everyone. Our philosophy is based on the principles of learning, collaboration, transparency, experimentation, and passion.
- We are goal-driven and dedicated
- We use our own tools every day
- We thrive together with our community
- We are customer-obsessed
- We believe in people's ability to grow
About the Role:
To further our commitment to providing an exceptional experience to our Enterprise customers, we are looking to add another Customer Success Manager (CSM) to our fast-growing Customer Success team. The CSM role is pivotal in managing everything post-sales in the Enterprise...
Principal Customer Support Engineer - Vercel
Remote - AMER
Role Posted -
Description:
About Vercel:
At Vercel, we are building an open-source developer tools platform that enables developers to build and iterate on the web without sinking time and money into DevOps. We are a remote-first and globally distributed team, and we want to shape the future of the web by making cloud computing accessible to everyone. Our philosophy is based on the principles of learning, collaboration, transparency, experimentation, and passion.
- We are goal-driven and dedicated
- We use our own tools every day
- We thrive together with our community
- We are customer-obsessed
- We believe in people's ability to grow
About the Role:
Vercel is looking for a Principal Customer Support Engineer to assist our customers with technica...
Customer Success Manager, Asia - Vercel
Remote - APAC
Role Posted -
Description:
About Vercel:
At Vercel, we are building an open-source developer tools platform that enables developers to build and iterate on the web without sinking time and money into DevOps. We are a remote-first and globally distributed team, and we want to shape the future of the web by making cloud computing accessible to everyone. Our philosophy is based on the principles of learning, collaboration, transparency, experimentation, and passion.
- We are goal-driven and dedicated
- We use our own tools every day
- We thrive together with our community
- We are customer-obsessed
- We believe in people's ability to grow
About the Role:
To further our commitment to providing an exceptional experience to our Enterprise customers, we are looking to add another Customer Success Manager (CSM) to our fast-growing Customer Success team. The CSM role is pivotal in managing everything post-sales in the Enterprise...
Enterprise Customer Success Manager - Gong
Remote
Role Posted -
Description:
Gong unlocks reality to help people and companies reach their full potential. The patented Gong Revenue Intelligence Platform™ empowers customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, empowering revenue and go-to-market teams to determine the best actions for winning outcomes. Thousands of innovative companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow trust Gong to power their customer reality. Gong is an award winning company and was recognized on the Inc 5000 (#99), Forbes Cloud 100 (#28), LinkedIn Top Start Ups (#2), and Great Places to Work lists in 2021. As our Enterprise Customer Success Manager, you’ll play a key role in making sure our customers succeed, incorporate Gong into their daily lives, and become raving fans. ...Mid-Market Customer Account Executive - Gong
Remote
Role Posted -
Description:
Gong unlocks reality to help people and companies reach their full potential. The patented Gong Revenue Intelligence Platform™ empowers customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, empowering revenue and go-to-market teams to determine the best actions for winning outcomes. Thousands of innovative companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow trust Gong to power their customer reality. Gong is an award winning company and was recognized on the Inc 5000 (#99), Forbes Cloud 100 (#28), LinkedIn Top Start Ups (#2), and Great Places to Work lists in 2021. As a Mid-Market Customer Account Executive, you’ll get to work with the BEST part of our business, our existing customer base - who we lovingly call our Raving Fans! Mid Market customers are agile. They grow fast, break rules, and they o...Senior Customer Success Manager - Invoca
Chicago, IL Cleveland, OH Santa Barbara, CA San Francisco, CA Lone Tree, CO, Remote
Description:
About Invoca:
Invoca is the industry innovator in AI and machine learning-powered Conversation Intelligence technology. Forrester Research identified Invoca as a Leader in The Forrester Wave™: Conversation Intelligence: Sales And Marketing, Q4 2021 report, stating that "Invoca is one of the few established conversation intelligence vendors that can legitimately claim AI capabilities."
With over 300 employees, more than 2,000 customers, and nearing $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company, having raised over $100 million from Accel, Upfront Ventures, Salesforce Ventures, Morgan Stanley, and H.I.G. Growth Partners.
At Invoca, we live by our four core values:
- Figure it Out: we take ownership of our work and are given the freedom to blaze our own trails.
- H...
Customer Support Supervisor - Opentable
NEW
London - Remote
Role Posted -
Description:
Customer Support Supervisor
OpenTable, part of Booking Holdings Inc. (NASDAQ: BKNG), is the world's leading provider of online restaurant reservations, seating more than 26 million diners per month via online reservations across more than 52,000 restaurants. The OpenTable network connects restaurants and diners, helping diners discover and book the perfect table and helping restaurants deliver personalized hospitality to keep guests coming back. The OpenTable service enables diners to see which restaurants have available tables, select a restaurant based on verified diner reviews, menus, and other useful information, and easily book a reservation. In addition to the company's website and mobile apps, OpenTable powers online reservations for nearly 600 partners, including many of the Internet's most popular global and local brands. For restaurants, the OpenTable hospitality solutions enable them to run their reservation book, streamline their operations, and improv...
Sr. Customer Marketing Manager - Webflow
US Remote or Remote
Role Posted -
Description:
Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web.
We're looking for a talented and dynamic Sr. Customer Marketing Manager to join the Corporate Marketing team and build a best-in-class customer marketing program that drives deep customer relationships and activates customer storytelling across our most visible channels.
You'll build strategies and programs to put the voice of the customer at the heart of our marketing and sales efforts, inspiring prospects to adopt Webflow within their organizations, and encouraging existing customers to expand their adoption of Webflow. You’ll become an expert on how customers are using Webflow, uncovering use cases and ROI that demonstrate the value it brings to their business.
This role pr...
Customer Success Manager - Government - Betterup
Anywhere in the U.S. (Remote)
Role Posted -
Description:
Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.
We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.
Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.
This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.
Join us and we promise you the most...
Commercial Customer Success Manager (Scale) - Gong
NEW
Remote
Role Posted -
Description:
Gong unlocks reality to help people and companies reach their full potential. The patented Gong Revenue Intelligence Platform™ empowers customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, empowering revenue and go-to-market teams to determine the best actions for winning outcomes. Thousands of innovative companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow trust Gong to power their customer reality. Gong is an award winning company and was recognized on the Inc 5000 (#99), Forbes Cloud 100 (#28), LinkedIn Top Start Ups (#2), and Great Places to Work lists in 2021. As our Customer Success Manager, Commercial (Scale), you’ll play a key role in making sure our customers succeed, incorporate Gong into their daily lives, and become raving fans. This position reports to our Manager, Customer Success (Sc...Strategic Customer Success Manager - Gong
NEW
Remote
Role Posted -
Description:
Gong unlocks reality to help people and companies reach their full potential. The patented Gong Revenue Intelligence Platform™ empowers customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, empowering revenue and go-to-market teams to determine the best actions for winning outcomes. Thousands of innovative companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow trust Gong to power their customer reality. Gong is an award winning company and was recognized on the Inc 5000 (#99), Forbes Cloud 100 (#28), LinkedIn Top Start Ups (#2), and Great Places to Work lists in 2021. As a Customer Success Manager on our Strategic Accounts team, you will be responsible for working with some of Gong's largest customers. You’ll work with a wide variety of businesses and develop a deep understanding of how their teams f...Customer Success Manager - EMEA Enterprise - Gong
Remote
Role Posted -
Description:
Gong unlocks reality to help people and companies reach their full potential. The patented Gong Revenue Intelligence Platform™ empowers customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, empowering revenue and go-to-market teams to determine the best actions for winning outcomes. Thousands of innovative companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow trust Gong to power their customer reality. As our Enterprise Customer Success Manager, you’ll play a key role in making sure our customers succeed, incorporate Gong into their daily lives, and become raving fans. ...Manager, Customer Training Services - Mongodb
Remote North America, Los Angeles, Austin, New York, Chicago
Description:
The database market is massive (IDC estimates it to be $121B+ by 2025!) and MongoDB is at the head of its disruption. At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.
We're looking for an experienced education services manager to drive excellence in our regional customer training business. The Manager/Sr. Manager Customer Training has overall responsibility for business development, delivery execution, and team management for MongoDB’s training business in the Americas region.
This role is an exciting and unique opportunity for an experienced training manager to have access to resources needed to rapidly grow the Americas ...
Senior Manager, Customer Success Programs & Operations Team - Gong
Remote
Role Posted -
Description:
Gong unlocks reality to help people and companies reach their full potential. The patented Gong Revenue Intelligence Platform™ empowers customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, empowering revenue and go-to-market teams to determine the best actions for winning outcomes. Thousands of innovative companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow trust Gong to power their customer reality. Gong is an award winning company and was recognized on the Inc 5000 (#99), Forbes Cloud 100 (#28), LinkedIn Top Start Ups (#2), and Great Places to Work lists in 2021. As the Senior Manager of Customer Programs and Operations, you will be a key people leader in the Success Operations team, which supports the entire Post-Sales function. You will lead a team of Customer Program Managers who drive innovat...Customer Success Manager, Brands - Liveramp
NEW
Remote - US
Role Posted -
Description:
Customer Success Manager, Brands
at LiveRamp
LiveRamp is the leading data connectivity platform. We believe connected data has the power to change the world. Our platform powers insights and experiences centered around the needs of real people, and in ways that keep the Internet open for all. LiveRampers thrive on building together with curiosity and humility—and have a good bit of fun along the way. We’re always looking for smart, kind, and creative people to grow our team and impact.
Mission: LiveRamp makes it safe and easy for businesses to use data effectively.
Are you a customer-centric thinker with project management skills, have a keen eye for detail, and a passion for doing right by the customer? Do you thrive in a fast-paced environment where you are surrounded by people who inspire you to be better and work ha...
Strategic Customer Success Manager - EMEA - Gong
Remote
Role Posted -
Description:
Gong unlocks reality to help people and companies reach their full potential. The patented Gong Revenue Intelligence Platform™ empowers customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, empowering revenue and go-to-market teams to determine the best actions for winning outcomes. Thousands of innovative companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow trust Gong to power their customer reality. As a Customer Success Manager on our Strategic Accounts team, you will be responsible for working with some of Gong's largest customers in EMEA. You’ll work with a wide variety of businesses and develop a deep understanding of how their teams function, the challenges they face, and help incorporate Gong into their daily lives to achieve long term success. ...Senior Customer Support Engineer, Asia - Vercel
Remote - APAC
Role Posted -
Description:
About Vercel:
At Vercel, we are building an open-source developer tools platform that enables developers to build and iterate on the web without sinking time and money into DevOps. We are a remote-first and globally distributed team, and we want to shape the future of the web by making cloud computing accessible to everyone. Our philosophy is based on the principles of learning, collaboration, transparency, experimentation, and passion.
- We are goal-driven and dedicated
- We use our own tools every day
- We thrive together with our community
- We are customer-obsessed
- We believe in people's ability to grow
About the Role:
Vercel is looking for a Senior Customer Support Engineer to assist our customers with technical p...
Customer Success Manager - BetterUp Care - Betterup
Anywhere in the U.S. (Remote)
Role Posted -
Description:
Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.
We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.
Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.
This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.
Join us and we promise you the most...
Senior Manager, Customer Success Management - Vercel
Remote - AMER
Role Posted -
Description:
About Vercel:
At Vercel, we are building an open-source developer tools platform that enables developers to build and iterate on the web without sinking time and money into DevOps. We are a remote-first and globally distributed team, and we want to shape the future of the web by making cloud computing accessible to everyone. Our philosophy is based on the principles of learning, collaboration, transparency, experimentation, and passion.
- We are goal-driven and dedicated
- We use our own tools every day
- We thrive together with our community
- We are customer-obsessed
- We believe in people's ability to grow
About the Role:
We are seeking to hire a manager for our Customer Success Management (CSM) team in order to suppo...
Customer Success Team Lead, UK/I - Chainalysis
London, England | Remote
Role Posted -
Description:
Our Customer Success team is insatiably curious and adept at problem-solving. We use data and domain expertise to navigate the customer-journey, helping each stakeholder define and achieve success. We’re also extremely collaborative and work cross-functionally to share the insights we learn from our customers.
We are looking for a team leader that will help grow the team and support our customer base across the UK/I. You will support the mission of your customers every day by leading a team that manages the adoption and successful implementation of our solutions and services. The West EMEA Customer Success Team Lead will be passionate about the customer’s mission and ensuring their success in all things post-sales. We measure ourselves by things like retention, user adoption, and overall satisfaction.
In one year you’ll know you...
Customer Architect - Professional Services - India - Messagebird
India, Remote
Description:
Transform the communications world!
We’re proud (and excited!) to be transforming the global communications landscape through our Omnichannel Platform-as-a-Service (OPaaS).
- What’s my job title? Customer Architect - Professional Services - India
- Where in the world? You can work remotely from anywhere in India
- Working hours? For this role, you will operate within the India Standard Time (IST)
- What language(s) will I speak? Fluency in English
The Role
As a Profe...
Senior Manager, Customer Support (2nd Shift) - Calendly
Remote
Description:
Sr. Manager, Customer Support (2nd Shift 3pm - 12am EST)
What is Calendly?
Calendly takes the work out of scheduling so our customers have more time to work on what’s really important. Our software is used by millions of people worldwide—with thousands more signing up every day. To maintain this exciting growth, we’re looking for top talent to join our team and help shape the future of our product.
Why join Calendly’s Customer Experience team?
As a Senior Manager, you will report to our Head of Customer Support and oversee a team of Product Specialists providing front-line support to Calendly customers. You will lead and manage a high -performing 2nd Shift Support team, including: coaching and mentoring team members, ensuring quality response, and handling escalations. You will lead by example, empowering your team to...
Customer Experience Senior Vendor Relationship Manager - Robinhood
Denver, CO, or Lake Mary, FL, or Westlake, TX, or Tempe, AZ, or Charlotte, NC, or Remote
Role Posted -
Description:
Join a leading fintech company that’s democratizing finance for all.
Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the competitive products and company culture we’ve built and have been recognized as:
- Forbes Fintech 50 2021
- Glassdoor Best Places to Work 2021 ...
Customer Support Associate - Billing, Weekends (UK or Ireland) - Webflow
EMEA Remote (UK and Ireland)
Role Posted -
Description:
Weekends Customer Support Associate - Billing, Weekends (UK or Ireland)
Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web. We’re looking for a Billing Customer Support Associate to help empower our customers and make Webflow the best product possible.
About the role
- Location: EMEA Remote (UK and Ireland)
- Preferred time zones: EMEA (UK and Ireland)
- Type: 40 hours per week, Full Time
We have ambitious goals for 2022 to build out 24/7 support, so if you have weekend availability we'd love to hear from you. We're looking for ...
Technical Customer Support Associate - Weekends (NZ/Australia) - Webflow
Australia or New Zealand Remote
Role Posted -
Description:
Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web. We’re looking for a Technical Customer Support Associate to help empower our customers to do their best work and make Webflow the best product possible.
About the role
- Location: APAC Remote (NZ/Australia)
- Required time zones: APAC (NZ/Australia)
- Type: 40 hours per week, Full Time
We have ambitious goals for 2021 to build out 24/7 support, so if you have weekend availability we'd love to hear from you. We're looking for candidates who can work Wednes...
Customer Support Associate - Billing & Accounts (NZ/Australia) - Weekends - Webflow
New Zealand or Australia Remote
Role Posted -
Description:
Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web. We’re looking for a Customer Support Associate - Billing & Accounts to help empower our customers and make Webflow the best product possible.
About the role
- Location: APAC Remote (NZ/Australia)
- Required time zones: APAC (NZ/Australia)
- 40 hours/week
We have ambitious goals for 2022 to build out 24/7 support, so if you have weekend availability we'd love to hear from you. We're looking for candidates who can work weekends and do a
Customer Engagement Marketing Manager - Opentable
Remote - California
Role Posted -
Description:
Marketing Manager, Restaurant Engagement Marketing
OpenTable is passionate about restaurants - serving the restaurant industry is part of our origin story, and we continue to be committed to helping restaurants create incredible hospitality experiences. We are increasing our investment in our restaurant marketing efforts, and are excited to find the right marketing talent to join us in connecting with our valued restaurant community!
The opportunity
We are looking for someone to take a leading role in growing our restaurant retention & engagement marketing efforts. Reporting to the Director of Restaurant Engagement, you will be a key player on the Restaurant Engagement Marketing team, taking a thoughtful and analytical approach to improving restaurant engagement, loyalty, retention and advocacy across the entire r...
Business Systems Analyst (Customer Success Operations) - Gong
Remote
Role Posted -
Description:
Gong unlocks reality to help people and companies reach their full potential. The patented Gong Revenue Intelligence Platform™ empowers customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, empowering revenue and go-to-market teams to determine the best actions for winning outcomes. Thousands of innovative companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow trust Gong to power their customer reality. Gong is an award winning company and was recognized on the Inc 5000 (#99), Forbes Cloud 100 (#28), LinkedIn Top Start Ups (#2), and Great Places to Work lists in 2021. As a Business Systems Analyst, you will be a critical team member of the Success Operations team that manages the technology stack for the entire Post-Sales function. You will partner closely with the Success Operations team and cross-fu...Director, Revenue Enablement - Account Management & Customer Success - Remote - Highspot
Remote
Role Posted -
Description:
About Highspot Highspot helps sales teams improve customer conversations and achieve their revenue goals. From content optimization and performance analytics to in-context training, guided selling, and more, the Highspot platform delivers enterprise-ready features in a modern design that sales reps and marketers love. Using Highspot, marketing leaders have deep insights and analytics into the performance and influenced revenue of content, campaigns, and marketing assets. What makes the solution special? It’s loved by sales reps globally, and is the #1 rated sales enablement platform on G2 Crowd. We are committed to diversity as both a moral and business imperative. About the Role We are a high-growth company in a fast-growing market, we have big ambitions, and we are expanding our Revenue Enablement team. In this role, you will be joining the Revenue Enablement team reporting to the Vice President, Revenue Enablement. The Revenue Enablement function at Highspot is an integral part...Customer Support Specialist - Polywork
Remote
Role Posted -
Description:
Polywork is building a new kind of professional social network where people share work, build communities, and collaborate on the next big ideas. Check out a quick read from our CEO and Founder, Peter Johnston, on Why We Started Polywork and see what our users are saying about us here! As the Customer Support Specialist, you will empower our community of users to maximize the use of their profiles and the other additional features available on Polywork. The role is one hand executional and analytical, but on the other hand, focused on driving product adoption of users. This is a critical and exciting role, reporting to our Operations Lead. ...Technical Support Engineer - Gong
Remote
Role Posted -
Description:
Gong unlocks reality to help people and companies reach their full potential. The patented Gong Revenue Intelligence Platform™ empowers customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, empowering revenue and go-to-market teams to determine the best actions for winning outcomes. Thousands of innovative companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow trust Gong to power their customer reality. Gong is an award winning company and was recognized on the Inc 5000 (#99), Forbes Cloud 100 (#28), LinkedIn Top Start Ups (#2), and Great Places to Work lists in 2021. As a Technical Support Engineer, you’ll be at the forefront of the Gong customer experience & create #ravingfans by providing an exceptional & consultative support experience for our customers. Support Engineers are proactive, innovativ...